Delivery & Returns Policy
Last Updated: [23/06/2026]
Delivery
Processing Times
Orders are typically processed within 1–3 business days after payment has been received and cleared.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods
We use reputable postal and courier services to deliver orders. Available delivery options and estimated delivery times will be displayed at checkout.
Delivery timeframes are estimates only and are not guaranteed unless expressly stated.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
We are not responsible for delays, losses, or additional costs resulting from incorrect address information supplied by the customer.
Risk and Ownership
Ownership of goods transfers to the customer once full payment has been received.
Risk of loss or damage passes to the customer upon delivery to the address provided.
Lost or Delayed Parcels
If your order has not arrived within the expected delivery timeframe, please contact us at .
We will investigate with the carrier and provide updates where possible.
Claims for lost parcels must be reported within 30 days of the dispatch date.
International Orders
We currently do not offer international orders, UK only.
Returns and Refunds
Consumer Right to Cancel
For online purchases, customers may have a legal right to cancel their order within 14 days of receiving the goods under applicable consumer protection laws.
To exercise this right, you must notify us in writing before the cancellation period expires.
Returned items must be in their original condition and packaging.
Single Trading Cards
Due to the collectible nature of trading cards:
- Cards are graded and described to the best of our ability.
- Minor manufacturing imperfections, print lines, centering issues, or other factory defects do not automatically qualify as faults.
- Customers should carefully review product photographs and descriptions before purchasing.
Single cards may be returned only if:
- The wrong item was supplied;
- The item arrives damaged;
- The item is materially different from its description.
Sealed Products
Sealed products may be returned under cancellation rights only if:
- The product remains unopened;
- All seals are intact;
- The product is returned in resaleable condition.
We cannot accept returns of opened sealed products unless they are faulty or supplied incorrectly.
We do not offer refunds based on pack contents, pull rates, card values, or customer disappointment with the contents of a sealed product.
Faulty, Damaged, or Incorrect Items
If you receive an item that is damaged, faulty, or incorrect, please contact us within 48 hours of delivery and provide:
- Your order number;
- A description of the issue;
- Clear photographs of the item and packaging.
Where appropriate, we may offer:
- A replacement;
- A repair;
- A full or partial refund.
Return Procedure
Before returning any item, customers must contact us at for return instructions.
Items returned without prior authorisation may not be accepted.
Customers are responsible for return postage costs unless:
- The item is faulty;
- The item was supplied incorrectly; or
- We have otherwise agreed to cover the return costs.
Refund Processing
Approved refunds will be issued to the original payment method.
Refunds are normally processed within 5–10 business days after the returned goods have been received and inspected.
Original shipping charges may not be refundable unless required by law.
Non-Returnable Items
The following items are generally non-returnable unless faulty:
- Opened booster packs;
- Opened sealed products;
- Mystery products;
- Digital products or codes;
- Custom or special-order items.
Condition of Returned Goods
Returned goods must be:
- Securely packaged;
- Complete with any accessories included;
- In the same condition as received.
We reserve the right to reduce a refund where returned goods show signs of use, damage, or handling beyond what is necessary to inspect them.
Contact Information
For delivery, returns, or refund enquiries, please contact: